If the debt is not past the sol then you can send them a certified registered letter requesting validation. This means they have to prove you owe the debt and that they are legally able to collect the debt.
Comcast should give you provisional service for the entire period during which it is unable to document the existence of the debt.
How to get comcast if you owe money. I work for comcast and when ever someone owes them money that address will require that whoever orders service there next will have to show id and a copy of there lease to prove that. Now consumers with an outstanding comcast balance more than a year old can still qualify for the program. Connect the cable to the new motorola gateway plug it into the wall and turn it on.
So far as comcast is concerned you still owe that money. Proof that the collection company owns the debt or has been assigned the debt. Copies of statements from the original creditor.
Until that charge goes away either by you paying it or proving it wasn t you there s nothing you can do. To see bills beyond the date range provided please contact comcast business customer support. Comcast s internet essentials program offers low income families debt forgiveness 6 months of free internet service and a 9 99 monthly rate.
Unplug your xfinity gateway and disconnect coaxial cable. Due to the coronavirus emergency all qualifying households that owe money to comcast should still apply for internet essentials.